1. Scope and current status
The IGS-Impact CRM is in internal development. Facebook and Instagram integrations are planned and are not currently offered through this public website. The integration sections below describe the intended data use when those connections become available. We will update this policy if the service or its data practices change.
For contact and website inquiries, IM Business Solutions determines how information is used. For customer records handled on behalf of a subscribing business, that business determines the purposes of its customer work and we handle the records to provide the service under its instructions. Contact that business or us if you need help identifying the relevant workspace.
2. Information involved
- Website visits: technical request information such as IP address, browser information, requested pages and timestamps may be processed in hosting, security and network logs.
- Contact requests: your email address, name if supplied, message content and correspondence when you email us.
- Platform use: account and workspace information, permissions, Contacts, Leads, Deals, notes, tags, attribution and operational records entered or generated through use of the CRM.
- Planned Meta connections: authorized Page/account identifiers and names, available participant identifiers and profile information, message/comment content and supported attachments or media references, post/thread identifiers and timestamps, and credentials such as access tokens needed to operate a connection. Exact access depends on the connection and permissions granted.
Connecting a social account does not inherently provide a person’s email address or telephone number. These details are used only when supplied or otherwise lawfully available for the relevant customer record.
3. How information is used
We use information to respond to requests, administer access, provide CRM functions, maintain the service, investigate errors and protect the service against misuse. Planned Meta data use is limited to authorized account connections, displaying and replying to supported interactions, maintaining conversation context and linking relevant interactions to CRM records.
We do not sell personal information or Meta Platform Data. Meta Platform Data will not be used for unrelated advertising, data brokerage or training general-purpose AI models.
5. Storage, retention and security
Information may be processed in countries other than the one where you live through hosting, network and email services. We use HTTPS for this website. Access to internal CRM records is subject to account and workspace permissions. No online system can guarantee absolute security.
We retain information only for the service purpose, responding to requests, security or applicable legal obligations. Retention depends on the record and reason for keeping it. Meta Platform Data must be removed when no longer needed, when the relevant service ends or when deletion is required by the user, client, Meta or applicable rules. Legally required exceptions are limited to the information and period necessary.
Where backups contain deleted data, removal from active systems and backup handling may differ. We will explain relevant limitations when processing a deletion request and prevent removed data from being returned to ordinary use.
6. Your choices and deletion
You can request access, correction or deletion of your information by emailing [email protected]. We may need limited information to identify the record and verify authority. We will handle requests as soon as reasonably possible and in accordance with applicable requirements, and explain any relevant exceptions.
See the dedicated data deletion instructions for the information to include. When Meta connections are available, you may also revoke access through the relevant Meta account settings. Revoking authorization stops permitted access but is not a substitute for requesting removal of information already stored by IGS-Impact.
8. Contact and updates
Contact IM Business Solutions at [email protected], or at Sharjah Publishing City, Sharjah, Sharjah 11563, United Arab Emirates. This policy’s update date appears above. Material changes will be reflected here and communicated where appropriate.